Pick your track!
Old approach
Simplr approach
Quality
The traditional outsourcing onboarding
process is resource intensive & risky.
Quality
Simplr makes things simpler.
Old approach
Simplr approach
Most CX teams accept the tedious
and costly hiring, training, and
onboarding process as a
necessary evil that repeats year
after year.
Simplr’s AI/ML based platform
enables us to get up and running
FAST without the costs and
burden of bringing on new agents
Old approach
Simplr approach
Traditional Outsourced Model
Outsourced Agents
Get access to all systems
In-depth Training Period
Tons of training and ramp time
Attrition
15-20%
Best-in-class CS agent attrition
Hiring
$10,000 – $20,000
Average cost of onboarding a new agent
Training
3+ Months
Average speed to ramp for a new agent
Simplr Model
Integrates with all of your systems easily
Syncs/curate/program all of your knowledge/policy info/guideliness into our platform
After those two steps, Simplr is ready to start taking tickets
Old approach
Simplr approach
Manual training, unguided responses,
multi-step and multi-system
processes have a negative effect
on quality and accuracy.
Simplr’s platform intelligently
guides agents to the
most accurate, high quality
response possible
Old approach
Simplr approach
Upfront
training
Knowledge
attrition over
time
Individual
coaching
Managing
multiple systems
Simplr’s brand & tone guardrails
ensure that agents never miss
a detail important to your brand,
like greeting shoppers by
their first name.
Simplr uses AI to make it
simple for agents to be
as personal and effective as
your very best agents.
Simplr inputs a
“personalization token”
in a macro
When a macro is selected by an agent, they
will be prompted with 2-3 statements for the
agent to use in their response based on
known or detected customer data based
on these date points:
- Previous Purchases
- Previous Questions & Interactions
- Life Events
- Personal Interests
- Relevant World Events
Simplr agents can make
personalized recommendations to
shoppers
Old approach
Simplr approach
Traditional chatbot vendors boast mysteriously
high take rates, AI capabilities, and
seamless implementation processes.
Our Simplr Platform is powering our bot and
Human Cloud Network to disrupt
the traditional CX approach
Simplr’s Human Cloud Network
Simplr Bot
Bot + Human Cloud at Launch
Bot + Human Cloud 9-12 Months Post Launch
Brands who leverage Simplr
for their CX support saw a 10-20%
increase in average CSAT.
Old approach
Simplr approach
Routing
Routing in the traditional contact center is
often based on agent availability/tenure.
Routing
Simplr routes inquiries to the
BEST agent available every time
Intelligent routing is based on
performance metrics such as CSAT,
conversion, repeat purchase rates etc
Old approach
Simplr approach
Agent #01
Agent #02
Agent #03
Agent #04
Agent #01
Agent Profile
- Conversion Rate: ????
- FRT (Chat): ????
- FRT (Email): ????
- CSAT: ????
- # Tickets: ????
- Accuracy Score: ????
Route questions to whatever
agent that is available
at the time.
9.6/10
9.1/10
8.9/10
8.6/10
Jaime, 9.6/10
Agent Profile
- Conversion Rate: 21%
- FRT (Chat) 15 secs
- FRT (Email): 82 mins
- CSAT: 4.9/5
- # Tickets: 3.2k
- Accuracy Score: 9.3/10
Route questions to the highest
performing agents based
on analysis of hundreds
of data points
Old approach
Simplr approach
Traditional routing doesn’t take conversion
potential into account.
Simplr routes based on value ensuring
that tickets with conversion potential always get
sent to a human.
Old approach
Simplr approach
Scale & Efficiency
You’re Paying for Overstaffing & Understaffing
Every Minute of The Day
Scale & Efficiency
Simplr prevents backlogs by responding
instantly with the exact capacity needed
Old approach
Simplr approach
Exclusively employing fixed
staffing resources means running
the risk of backlogs building
quickly when customer service
volume exceeds capacity
Because Simplr’s distributed
network of agents is ALWAYS-
ON, and because every agent
in that network is enabled by our
platform to handle any one of
your inquiries at any time,
Simplr is able to scale up and
down in an instant.
Old approach
Simplr approach
Traditional Contact Center
Old approach
Simplr approach
Faulty routing can throw customers for a loop,
causing volume to spike.
When tickets are routed accordingly, maximum
efficiency and ROI are achieved.
Old approach
Simplr approach
Live Shopping Assistance
Personalized shopping assistance in the
traditional model is an afterthought
Live Shopping Assistance
Personalized shopping assistance is a KEY
conversion driver with Simplr
Old approach
Simplr approach
Conversion Rate
Where
you are
you are
Where you
want to be
want to be
Conversion Rate
Where
you are
you are
Where you
want to be
want to be
Awarness
Visitors
Consideration
Pre-Sale Chatters
Decision
Potential Buyers
Purchase
Buyers
Old approach
Simplr approach
Availability
When assistance isn’t available, buyers bounce
Availability
Simplr Scales 24/7, Personalized Shopping
Assistance Across Your Whole Site
Old approach
Simplr approach
80% of shoppers expect to ask
questions before making a
purchase. When these channels
are NOT on/accessible, brands
miss out on opportunities to
engage and convert
Simplr ensures no would-be
customers fall to the wayside with
24/7, always-on, availability
Old approach
Simplr approach
Awarness
Visitors
Shoppers who chat are 69%
more likely to convert
Consideration
Pre-Sale Chatters
Decision
Potential Buyers
Purchase
Buyers
Consideration
Pre-Sale Chatters
Decision
Potential Buyers
Purchase
Buyers
Old approach
Simplr approach
Speed
When assistance isn’t fast, buyers bounce
Speed
Simplr provides immediate assistance to catch
buyers when they’re most engaged, and
before they can bounce
Old approach
Simplr approach
Awarness
Visitors
Consideration
Pre-Sale Chatters
42% of shoppers abandon
after 30 seconds
Decision
Potential Buyers
Purchase
Buyers
Consideration
Pre-Sale Chatters
Fast response times consumers demand
90% Chat FRT <30 Sec
Decision
Potential Buyers
Purchase
Buyers
Old approach
Simplr approach
Quality
When assistance isn’t good enough,
buyers bounce
Quality
Simplr provides expert shopping assistance,
enabled by AI, not replaced by it
Old approach
Simplr approach
Awarness
Visitors
Consideration
Pre-Sale Chatters
51% will not buy after
one negative experience
Decision
Potential Buyers
Missed opportunity
Purchase
Buyers
Missed revenue
Consideration
Pre-Sale Chatters
Fast response times consumers demand
90% Chat FRT <30 Sec
Decision
Potential Buyers
Purchase
Buyers
Get visibility into how your
customer service reps and
Simplr are:
Impacting Sales
Driving Conversions
Affecting Wallet Share
and in turn lowering your
customer acquisition costs and
boosting online revenue
Awarness
Visitors
Consideration
Pre-Sale Chatters
Decision
Potential Buyers
Purchase
Buyers
Old approach
Simplr approach
Traditional chatbot vendors boast mysteriously
high take rates, AI capabilities, and seamless
implementation processes.
Our Simplr Platform is powering our bot and
Human Cloud Network to disrupt
the traditional CX approach
Simplr’s Human Cloud Network
Simplr Bot
Bot + Human Cloud at Launch
Bot + Human Cloud 9-12 Months
Post Launch
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